Shipping Policy

Shipping Policy – The Guitar Collective

At The Guitar Collective, we are committed to delivering your orders in a timely and efficient manner.

Shipping Coverage

We offer free shipping on all orders. However, delivery is subject to service availability in your area.

Orders can only be fulfilled if the delivery pin code is serviceable and not classified as a remote or restricted location by our logistics partners.

Our primary shipping partners are Delhivery and Skywiz.

If your pin code is not serviceable according to these logistics providers, we request that you do not place an order without prior confirmation from us regarding delivery feasibility.

Order Processing

Most products listed on our website are readily available in stock. However, certain items may undergo a quality check before dispatch, which can take 2–3 additional business days.

We aim to process and ship all orders within 2–3 business days of order confirmation. In case of any delays, you will be informed promptly.

Shipping & Tracking

Once your order is shipped, a tracking ID will be shared with you. You can track your shipment directly on the website of the respective logistics partner.

Our logistics partners, Delhivery and Skywiz, are among the most reliable and well-established courier services in India.

While we strive to ensure timely delivery, there may occasionally be delays due to factors beyond our control, including operational or logistical issues on the courier’s end.

In case of delays caused by logistics providers:
  • We regret that we are unable to expedite delivery timelines
  • Orders cannot be cancelled or refunded once shipped, unless the delay exceeds 15 days from the date of dispatch
Customer Responsibility

Customers are responsible for ensuring that the shipping address and pin code provided at checkout are accurate and serviceable.

For any uncertainty regarding delivery availability, please contact us before placing an order.

Damaged Product Shipping Policy
Transit Risk & Damaged Goods Policy

At The Guitar Collective, every product undergoes a thorough quality check before dispatch. We take utmost care to ensure that all items are securely and safely packaged to minimize the risk of damage during transit.

However, despite our best efforts, there may be rare instances where a product is damaged during shipping due to factors beyond our control, such as mishandling by the courier partner.

Unboxing Video Requirement

To ensure a smooth resolution in such cases, we strongly recommend that customers record a clear and continuous video while unboxing the package.

The video should:

  • Begin before opening the package
  • Clearly show the sealed packaging
  • Capture the condition of the product upon opening

This serves as essential evidence in case of transit damage.

Reporting Damaged Products

If you receive a damaged product, you must notify us within 24 hours of delivery by sharing the unboxing video as proof.

Claims reported without proper video evidence or after the specified timeframe may not be eligible for review.

Claim Review & Resolution

Once we receive your request:

  • Our team will review the submitted evidence
  • If the claim is found to be valid and the damage is verified, we will approve the request

Upon approval:

  • A replacement product will be shipped to you at no additional cost
  • A pickup will be arranged for the damaged item
Important Notes
  • Approval of claims is subject to verification of the provided evidence
  • We reserve the right to reject claims that do not meet the approval criteria